Return Policy

Return Policy

At MyMats, we strive to provide high-quality mats and a seamless shopping experience. If you are not completely satisfied with your purchase, our return policy ensures a hassle-free process.

Eligibility for Returns

·         Returns are accepted within 10 days of delivery.

·        The item must be unused, in its original packaging, and in resellable condition.

·        Custom or personalized mats are non-returnable unless they are defective or incorrect.

How to Initiate a Return

To start a return, please follow these steps:

·        Contact us at mymatsindia@gmail.com with your order number and reason for return.

·        Securely package the item and ship it back using a trackable shipping service.

Return Shipping Costs

·        Defective or incorrect items: MyMats will cover the return shipping costs.

·        Change of mind or incorrect order by the customer: The customer is responsible for return shipping fees.

·        Once we receive and inspect the returned item, a refund will be processed within 5-7 business days.

Replacement

If you receive a damaged, defective, or incorrect item, we will provide a replacement at no additional cost.

Non-Returnable Items

The following items are not eligible for returns:

• Custom-made or personalized mats
• Used or altered items
• Clearance or final sale items